Service & Support - SPECTRUM ELECTRONIC LIMITED
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Service & Support

Service Procedure

Pre-Sale Service
 
■Investigation on site    ■Professional design    ■Solution confirmation
 
Process Service
 
■Assembly guidance    ■Testing on site               ■Function confirmation
 
After-Sale Service 
 
■Speedy Response      ■Timely resolve                ■Safety usage
 
Training
 
■System usage              ■System maintenance   ■Equipment repair and maintenance
 
Service Details
 
■24 hours service hotline and online service
(including consulting services, Pre-sale designing and drawing, online technical guidance) 
 
■Hardware trouble maintenance service. We provide some free accessories
(such as power supply, modules, scan card etc. to shorten maintain time)
 
■On-site service Our professional engineers to assist the installation and system integration 
 
■Technical Training service: We will provide knowledge sharing and technical know how
 
■Hardware Upgrading service

■Guarantee Service- Promise, enthusiasm, speedy
(Free maintain service once display in guarantee time, and we only charge raw material cost if display out of guarantee time)

■Engineer technical service
 
■After service: periodical maintenance, visiting, opinion survey which makes improvement 

■Calibration service With Radiance calibration equipment and we trained engineer
(at cost) 

■Manual service        

We provide series useful Documentation, including:
 
Installation and Maintenance Manual  
 
LED Display System Connection Diagram 
 
Data Wire Connection Diagram 
 
Power Supply Wire Connection Diagram
 
Software Guidance